Data Deletion Instructions
Last updated: October 2025
How to Delete Your Account
If you wish to delete your Fanbeam account and all associated data, you have three options:
Option 1: Via Dashboard (Recommended)
- Log in to your Fanbeam account at fanbeam.app/login
- Navigate to Settings → Account
- Scroll to the "Danger Zone" section
- Click "Delete Account"
- Confirm deletion by entering your password
- Your account and data will be permanently deleted within 24 hours
Option 2: Via Email Request
If you cannot access your account or prefer email communication:
- Send an email to privacy@fanbeam.app
- Include in your email:
- Your registered email address
- Your full name
- Your organization/workspace name (if applicable)
- Confirmation that you want to delete all data
- We will verify your identity and process the request
- Deletion will be completed within 30 days of your request
- You will receive a confirmation email when complete
Option 3: For Facebook/Instagram Users
If you connected Fanbeam via Facebook Login or Instagram:
- Go to your Facebook Settings → Apps and Websites (or Instagram Settings → Security → Apps and Websites)
- Find "Fanbeam" in the list
- Click "Remove" to revoke access
- Then follow Option 1 or 2 above to delete your Fanbeam data
What Gets Deleted
When you delete your account, the following data is permanently removed:
- Account Information: Your name, email address, password, and profile
- Content: All scheduled posts, published posts, drafts, and post history
- Media: All uploaded images, videos, and media files
- Social Accounts: OAuth tokens and connections to social media platforms
- Organizations: Workspaces you own (including all member data)
- Teams: Your team memberships and invitations
- Settings: All preferences and configurations
What We Retain (Legal Requirements)
For legal, security, and business purposes, we retain certain data for specified periods:
- Billing Records: Invoices, receipts, and payment history (7 years for tax compliance)
- Security Logs: Authentication logs and security events (30 days)
- Aggregated Analytics: Anonymized usage statistics with no personal identifiers
- Legal Hold: Data subject to legal proceedings or investigations (duration of case)
This retention complies with GDPR Article 17 (Right to Erasure) and CCPA requirements.
Important Considerations
⚠️ Account deletion is permanent and irreversible
- Once deleted, you cannot recover your account, posts, or media
- Active subscriptions will be canceled (no prorated refunds)
- If you own an organization, all team members will lose access
- Scheduled posts will not be published after deletion
- Social media connections will be revoked but already published posts remain on platforms
Alternative: Pause Subscription Instead
If you're not ready to permanently delete your account, consider:
- Cancel Subscription: Stop billing while keeping your data (Settings → Billing)
- Disconnect Platforms: Remove social media connections without deleting posts
- Leave Organization: Exit a workspace without deleting your account
Contact Information
For questions about data deletion or privacy:
- Email: privacy@fanbeam.app
- Data Protection Officer: dpo@fanbeam.app
- General Support: support@fanbeam.app
We typically respond within 1-2 business days.